FINANCIAL SERVICES AUTHORITY
PUBLIC ADVISORY- COMPLAINTS

The St. Vincent and the Grenadines Financial Services Authority (“FSA”) wishes to advise the General Public that pursuant to the Financial Services Authority Act, No. 33 of 2011, the FSA is the regulatory or supervisory authority responsible for the regulation and supervision of the non-bank financial services sector in St. Vincent and the Grenadines. This sector includes: domestic insurance & insurance intermediaries pension fund plans, cooperative societies, credit unions, friendly societies, money service businesses, building societies, micro-financing entities; and registered agents & trustees.

One of the functions of the FSA is to promote stability, public awareness and public confidence in the operations of financial entities. Accordingly, if you have a specific complaint about a regulated entity, you are advised to take the following steps:

1. Contact the company directly

Call or visit the company to find out where to direct your complaint and then submit it, preferably in writing. Regulated entities should have a formal complaints procedure in place, including logging, and ensure they are dealt with promptly. The FSA has the power to review the complaints log as part of our supervisory activities.

Regulated entities should keep you advised of how they are dealing with your issue; tell you how and when it will be resolved; or clearly explain why it cannot be addressed.

1. Contact the FSA

If the matter is not resolved or if a response is not received within a reasonable timeframe, you may then lodge the complaint preferably in writing, with the FSA.

The FSA may be contacted at telephone number (784) 456-2577 or email info@svgfsa.com.